Privacy Policy

1. Information We Collect

At Dark Flare Venthor Hotel, we collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number)
• Reservation details and preferences
• Payment information (processed securely through encrypted channels)
• Communication records and feedback
• Website usage data and cookies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your reservations
• Providing personalized hotel services
• Communicating about your stay and our services
• Improving our facilities and guest experience
• Marketing communications (with your consent)
• Complying with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in hotel operations
• When required by law or legal proceedings
• To protect the rights and safety of our guests and staff
• In connection with a business transaction (merger, acquisition)

4. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

5. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• File a complaint with privacy authorities

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Marketing cookies (with your consent)
• Third-party cookies from integrated services

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial data)

8. International Transfers

Your information may be processed and stored in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

10. Policy Updates

We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us: